Non-Refund Policy

Thank you for choosing our platform for your ticketing needs. Please read our non-refund policy carefully before completing your purchase. By booking a ticket, you acknowledge and agree to the following terms:

1. No Refunds on Tickets

All ticket sales are final. We do not offer refunds for any tickets once purchased. This includes cancellations, changes, or any other requests for a refund. By purchasing a ticket, you agree to these terms and understand that no refunds will be issued for any reason.

2. Incorrect Information

Please ensure all information entered during the ticket purchase process (e.g., event date, time, venue, etc.) is correct. We are not responsible for any errors made by the customer, such as incorrect ticket selection, date, or personal details. If you notice any errors after purchase, please contact our support team immediately; however, changes or refunds will not be granted once the order is processed.

3. Special Circumstances and Exceptions

While our general policy is no refunds, we understand that unforeseen situations can arise. In certain cases, we may consider exceptions (such as medical emergencies or significant life events). Please contact our customer support team at kelliescastle@fisb.com.my within 7 days of purchase to discuss your situation. Any refunds or credits in these cases will be granted at our sole discretion.

4. E-Ticket Delivery and Access

Once your ticket(s) have been delivered electronically (via email or other digital means), they are considered fully delivered, and no refunds will be issued under any circumstances. Please make sure to review your tickets and event details before completing your purchase.

5. Customer Support

If you have any questions or issues with your purchase, please reach out to our customer support team at [contact email]. While we cannot offer refunds, we are happy to assist with any inquiries regarding your tickets or event-related concerns.

6. Policy Updates

We reserve the right to update or change this non-refund policy at any time. Any changes will be posted on this page, and the updated policy will apply to all ticket purchases made after the effective date of the modification.

By completing your purchase, you confirm that you have read and understood this non-refund policy.

Thank you for your understanding.